Responding to negative reviews is crucial. It’s important to acknowledge the customer’s concerns, apologize if necessary, and offer a solution to address the issue. This approach helps to build trust and shows that the business values customer feedback
/ Customer Reviews / By
Shopi Soponyai
About The Author
Shopi Soponyai
Hi, I am Shopi - a no B.S. marketing and design guy in hospitality and a photographer at HospoSnaps.com
Previously lived as an event-, restaurant, and hotel manager; parallel to that, I was self-educated to become a business photographer, graphic designer, and digital marketer. In my private life, I am a father, a husband and an eater of a happy life on earth.
In this blog, I share my professional experiences and insights on guest reviews.
